Free Delivery to NZ for orders $200 and over, Australia $300 and over|Delivery Info|Contact


Andrea Moore Policies

NZ/AU Shipping

New Zealand

Free Shipping for orders over $200.
$8 flat rate for NZ orders under $200.
We use Courier Post for all NZ orders.
You can track your order here.

We aim to get your parcel to you within 1 - 3 business days. Get in touch if your parcel hasn't arrived or if you have any questions.


Australia

Free Shipping to Australia for orders over $300
$15 flat rate for Australian orders under $300

All orders to Australia over $1000 will be split into two parcels to ensure you will not be charged gst.
We use DHL for all orders from Australia.
Questions? We'll be happy to answer them.

International Shipping

Free International Shipping (to anywhere in the world) for orders over $400.
$25 flat rate for International orders under $400

We use DHL for all International orders.
Would you like your parcel delivered with a different courier? Get in touch and let us know.

Please Note: You are responsible for all and any duty & customs charges within your own country. Andrea Moore & Co Ltd is only responsible for postage costs. Please contact your customs department for more information.



Andrea Moore Policies

If you need a different size, or if a garment just wasn't what you expected, we'll happily do an exchange or refund within 14 days of purchase for full-priced items. For sale items, we can offer an exchange if stock is available and the exchange is within 14 days or we can offer a store credit.
Please make sure that garments have not been used, worn, washed or damaged.

To arrange a return, email the team at ponsonby@andreamoore.co.nz

We will also be happy to accept returns at your nearest Andrea Moore store.

We cannot refund sale items. If you have any questions please contact us before you finalise your purchase with payment.


Andrea Moore Policies

We promise that we are not going to pass on your email addresses or personal information without your permission. However, feel free to share our information with as many fashion loving people as possible!

The only time we share your information with another company is when we communicate with your credit card company when you pay for your new clothes.
We love it when new people join our mailing list because it means we can tell you about new products, great sales and all things Andrea Moore, but if you want to unsubscribe at anytime it is very straight forward and no hassle!


Andrea Moore Policies






Payment

All personal information, address, email, credit card details must be filled out correctly to ensure that we can send you your new purchases quickly and correctly.

Payment is via credit card only (Mastercard, and Visa) and all credit card payments are processed through DPS. DPS is an electronic payment service that enables businesses to safely and securely accept and process customer payments by credit or charge card via a website or call centre. If you have any questions about this service please contact us at ponsonby@andreamooreboutique.com

Orders will be dispatched when we have received payment in full and we are satisfied with the integrity of the order.
On confirmation of payment a receipt will be sent through to the email address you provided containing your invoice number.

Availability

It may happen that on occasion a garment you want to buy has just been wrapped up and walked out the door with another customer before our website has time to update. On the rare chance that this happens, you will be notified immediately and our friendly staff will help guide you in a replacement item or refund your money. We don’t hold stock due to the boutique nature of our business but rules are made for breaking, so if you are desperate, contact us and we’ll help you out.

Sale Items

We cannot refund sale items. If you have any questions please contact us before you finalize your purchase with payment.
Email the team on ponsonby@andreamooreboutique.com for any assistance.


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